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Retzke & Associates, Inc.

All workshops can be tailored to your time frame, goals, and budget.

Workshops approved for CEUs

Managing Service Recovery
Excellence in Customer Service
Customer service and service recovery workshops
Focused Facility Review
Complaints and More Complaints
Cool Customer Relations
Customer Service Friendly - Getting Ahead of Complaints
Get out of the Ruts
Sales and marketing workshops
Getting Healthcare Marketing on Track ... Asking the Right Questions.
Sales Call or Well-paid "tourists"
The A, B, C's of Marketing
Putting the Mystery Back into Marketing
Turning Community Events into Sales Leads
Quality improvement workshops
Communications that Win Over Families
Understanding the Quality Movement and Baldrige
Quality: Understanding it, Doing it, Being Recognized
Quality: Taking it Up a Step
Employee training and retention workshops
Taking the Mystery Out of Reducing Turnover
Winning Plays for the Team
Nonprofit Governance
Getting Board Members Involved in Fund Raising
Orientation Express


Nonprofit Governance

Getting Board Members Involved in Fund Raising
This is a challenge for many boards. This workshop covers the five most common traps that boards fall into when setting up fundraising processes that involve boards and how to overcome them. The result is a true fund raising partnership resulting in successful fundraising results.

Orientation Express
This is a two hour workshop (can be delivered in two parts) that covers the basics of board governance. This is great way to revitalize a board. It covers legal duties, committees, meetings, board development, fundraising and planning.

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Non-Profit Governance