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Retzke & Associates, Inc.
9/12/2017
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This has been reprinted from a newsletter published  by Ronald E. Retzke of Retzke & Associates, Inc. Dr. Retzke provides services in the areas of customer service, service recovery, sales and marketing, quality improvement, and employee retention. You can subscribe to Ron's free email newsletter: http://www.retzkeassociatesinc.com/

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